At the EDEKA Jensen store in beautiful Hamburg-Uetersen, we have, in collaboration with our software partner eyefactive GmbH , we have installed a self-service terminal at the meat and deli counter.
Digital product selection at POS
The combination of Pyramid POLYTOUCH® kiosk technology Pyramid eyefactive’s kiosk software shines as a queue management solution: Customers use the terminal’s touchscreen to select what they need. The order is then automatically sent to the staff behind the counter. While the staff there prepare the selected items for pickup, customers continue shopping in the store.
POLYTOUCH® SWIFT as the hardware platform
Our POLYTOUCH® SWIFT features a sleek design for space-saving installation in your space, a high-quality touchscreen for precise operation, flexible software integration options, and a rugged construction for long-term use in retail environments. Additional benefits of the system include two-person installation for minimal labor requirements during setup, quick installation thanks to simple plug-and-play functionality, and ease of maintenance due to easy access to components and modules.
More efficient processes and shorter wait times
Self-service reduces wait times for customers who know what they want and can therefore order directly at the kiosk. This significantly shortens lines at the traditional counters. Staff working there feel less pressure from behind them and have more time to provide expert assistance to customers seeking advice.
digitalization a win-win situation for everyone. Customers benefit from an enhanced customer experience thanks to modern kiosk hardware and software, while operators benefit from greater process efficiency.
Here are more interesting articles, photos, and videos about the project:
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We would like to thank eyefactive for the pleasant and successful collaboration and look forward to our next projects together. Let’s go!
