SUPPORT Pyramid Care

Technical support throughout the entire product lifecycle:

With Pyramid CARE, you’ll benefit from personalized support from our experts, fast response times, and flexible service packages—ranging from standard support to on-site service.

Service Packages Go to the Help Desk Portal

Pyramid Care Program Our Support Services for You

Our technical customer service consists of 6 proven in-house experts who can be contacted by e-mail and telephone as well as via the Pyramid helpdesk portal.

Since knowledge is based on experience, the team includes employees with many years of experience . They are familiar with the brands AKHET®. faytech® and POLYTOUCH® and know every product inside out.

Young colleagues who completed their apprenticeships at Pyramid round out the team. In 2017, our company produced the nation’s top apprentice in the field of IT specialist—system integration.

Every ticket is processed within 2 hours of receipt. You can use the Pyramid Helpdesk portal to quickly and easily find out about the processing status , change the ticket or send a message to the responsible support colleague at any time.

And best of all: Pyramid Care Standard covers the entire product life cycle, i.e. our support will assist you with your questions and concerns beyond the warranty or guarantee period.

We are here for you!

  • We are here for you

    You'll receive support from our in-house team of experts!

  • Quick help

    During business hours, we usually process tickets within 2 hours of receiving them.

  • 24 months warranty

    Additional guarantee possible.

  • Pyramid Helpdesk Portal

    For ticket creation and ticket tracking. Available 24/7!

    To the portal

  • Unlimited E-Mail & Telephone Support even after warranty ends!

    MON - FRI: from 8 AM to 5 PM (CET)

    +49207614514870 support@pyramid.de

Support packages

Do you value the fastest possible replacement and expert on-site service? Then we have support packages available for you that supplement Pyramid Standard with valuable services. Tailored support for your use case: in Germany, Europe, or overseas. Do you have questions about the packages? Then use the contact form at the bottom of the page. We are happy to advise you!

KEY FEATURES

Advance exchange component

Advance exchange system

Express on the day of receipt*

On-site service

Free return shipment

  • Bronze

    Advance component replacement

  • Silver

    Advance component replacement + on-site service

  • Gold

    Advance system replacement

* Ticket received by 1:00 p.m. (CET)

On-Site Service Registration

There are two ways to register for warranty and on-site service: You can use our online form directly, or download the warranty declaration as a PDF form, fill it out, and send it back to us.

Go to the online form Download the warranty statement

Do you have any questions? We are here for you!

Your contact person:

Frederic Eschbach & Serena Liu