Integrated Management System Reliability Through Certified Standards

Quality, environmental management, and IT security are intertwined at Pyramid . Our integrated management system combines the requirements of ISO 9001, ISO 14001, and ISO/IEC 27001. Our customers benefit from these three standards through consistent quality, sustainable practices, and the secure protection of their information.

Our Certifications Contact Quality Management

Customer Focus The Customer at the Heart of the Three Standards

Quality, environmental management, and information security all contribute in different ways to reliably meeting our customers’ requirements. Their expectations are incorporated into our processes, decisions, and the continuous improvement of our integrated management system.

We take a holistic approach to customer focus: from reliably meeting agreed-upon requirements, to resource-efficient and traceable processes, to the responsible handling of sensitive information. The three standards provide a binding framework for this, within which processes are regularly reviewed and improvements are systematically implemented. This results in reliable products and services, transparent processes, and a long-term, trust-based partnership.

Understanding Requirements

Even during the proposal phase, we systematically analyze customer requirements in order to deliver tailor-made solutions.
Reliable Order Fulfillment

Clear processes—from customer acquisition to delivery—ensure on-time delivery and product quality.
Actively Seek Feedback

Customer satisfaction is regularly measured and directly incorporated into improvement initiatives.
Quick Response

Complaints and feedback are promptly processed and tracked via defined escalation procedures.
Implementing environmental requirements.

Our environmental management system supports transparent, resource-efficient processes and helps customers meet requirements for sustainable supply chains and responsible sourcing.
Protecting Sensitive Data

Clear security processes ensure the systematic protection of customer, project, and company data—from the initial inquiry through long-term collaboration.

Throughout the entire process chain, we regularly check for potential sources of errors or disruptions. This allows us to take corrective action early on, improve processes, and ensure reliable product and service quality.

Everything You Need to Know at a Glance

Certificates

ISO 9001, ISO 14001, and ISO 27001—externally audited and regularly recertified.

To the certificates

Code of Conduct

Our core values: integrity, respect, and responsibility toward people and the environment.

View Document

Our Guidelines

Quality, Environmental, and Information Security Policy (Abridged Online Version).

Read the guidelines

Statements Voices from Quality Management

  • Dominic Rodrigues

    Head of Quality Management, Pyramid Computer GmbH

    "As Head of Quality Management at Pyramid Computer GmbH , my responsibility is to ensure and continuously improve the highest quality and environmental standards. For my team and me, our certification under ISO 9001, ISO 14001, and ISO 27001 is not only an honor but also a commitment. For us, quality, environmental awareness, and safety go hand in hand. Through forward-thinking action, efficient processes, continuous improvement, and dedicated collaboration with all departments, we develop solutions that meet the highest standards and make a positive contribution to the future."

  • Lea Schwarz

    Quality Management, Pyramid Computer GmbH

    Sustainability starts with the decisions we make every day. Our ISO 14001-certified environmental management system forms the foundation for a responsible approach to the environment and our resources. Through my work in quality management at Pyramid Computer , I aim to help continuously reduce our environmental impact and promote sustainable practices across all areas of our company.

Leadership Responsibility Supported by top management

All three standards require visible and active involvement by management. At Pyramid , this involvement is firmly integrated into the organization of the integrated management system.

Management commits to

Management bears overall responsibility for the integrated management system and provides the necessary resources.
Leaders as Role Models

Every manager actively communicates the guidelines to their team and ensures they are implemented in day-to-day operations.
Regular Audits & Reviews

Internal audits, the annual management review, and external certification audits ensure ongoing effectiveness.
Open Communication & Reviews

Goals, results, and improvement measures are communicated transparently to all employees.

Our Processes One system, three process levels

Management, core, and support processes are interlinked and form the backbone of our integrated management system.

Leadership Processes

Strategy, planning, and oversight of the management system.

  • Strategic Business Management
  • Management System Planning
  • Communication & Risk Management
  • Management Review
Core Processes

Value creation from customer acquisition to market launch.

  • Customer Acquisition & Order Fulfillment
  • Quotation, Development, Production, Delivery
  • Product Definition & Launch
Support Processes

Resources that make all other processes possible.

  • Human Resources, IT & Infrastructure
  • Purchasing & Supplier Management
  • Documentation & Continuous Improvement

 

Risks are systematically assessed throughout the process chain—including through FMEA in product development and regular internal audits.

 

Do you have questions about our management system? The quality management team will be happy to answer them!