Localization Precise localization in real time - paging included

Do you want to do more than just paging—do you also want to pinpoint the location of guests, customers, or patients and direct your staff right to them? Then PLS LOCALIZATION is the best choice for you.

LOCALIZATION tracks a person in real time using their puck (BLE tag). Every change in position is registered immediately. The staff member can locate the guest even if they have moved from the indoor area to the outdoor area of your restaurant. Or the sales associate can precisely locate the customer who is waiting for assistance while exploring the space.

LOCALIZATION can easily be expanded to include one or more POLYTOUCH® kiosk terminals and puck dispensers. Food orders, consultation requests, or service requests are then no longer processed by staff but are entered directly at the terminal, which dispenses the pucks via the linked dispenser.

A Better Service Experience Localization Use Case in a Home Improvement Store

Customers at the home improvement store can use a kiosk terminal not only to place orders but also to request a consultation.

Upon request, the dispenser issues a puck (BLE tag) that allows the employee to precisely locate the customer in your space .

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Karl Heinz Koch

Co-Founder and CEO of MENU Technologies

"The PLS and our MENU Order software complement each other perfectly, orders and localization are easily possible thanks to standardized interfaces."

For existing systems Integration of external puck dispensers

Puck dispensers (dispensers for BLE tags) can be seamlessly integrated with existing kiosk terminals to streamline the ordering process.

After an order is placed at the kiosk, a token is automatically dispensed to track the guest’s or customer’s location. This integration makes it possible to expand the self-service process without having to modify the existing infrastructure.

Product page Puck Dispenser Product page FLEX21.5 Lite

Product page Puck Dispenser Product page FLEX21.5 Lite

Localization of pucks (BLE tags) using AoA and locators (antennas)

Pucks (e.g. for ordering in restaurants or self-service areas) are localized using Angle of Arrival (AoA) technology and special locator antennas. The position of the puck is determined by measuring the angle of the signals received.

The figure illustrates this principle: Several permanently installed locator antennas (top left and right) receive signals from a puck that is located, for example, on a specific table. The exact position of the puck can be calculated based on the different angles of arrival (AoA) at the antennas.

These angles are represented by dashed lines and the green and pink angle labels.

Learn more about Locator

Learn more about Locator

Real-time visualization of localization

The localization of pucks is displayed visually on a screen in real time, as shown in the picture. The floor plan of the store shows the exact locations of the active pucks (colored markers), while details such as order time and waiting time are displayed on the left.

This overview enables staff to deliver orders quickly and efficiently to the correct table. The system can be flexibly adapted to different store layouts and helps optimize operations and increase customer satisfaction.

Central monitoring and analysis

The system offers not only real-time location tracking but also comprehensive monitoring and analysis tools. Operators can monitor all locations centrally. This is particularly beneficial for retail chains. Through a central platform, operational data, order times, and system performance can be viewed and compared in real time.

These features enable rapid response times in the event of disruptions, optimize workflows, and provide in-depth data analysis to improve efficiency. This allows store managers and central management teams to maintain an overview of all processes at all times and make targeted adjustments.

PYRAMID Success Stories

Efficient automation through localization for any size of business!
The LOCALIZATION package contains all the functions of PAGING. Wait management or localization - both are possible!