Our POLYTOUCH® FLEX21.5 self-service kiosk was the focus of a pilot project that the Finnish food service provider launched together with its software partner Frendy in a restaurant in the Kupittaa district of Turku.

For several months, the compact and space-saving FLEX21.5 was put through its paces as a self-order terminal in live operation. The focus was on the usability of the hardware and software for guests with and without disabilities.

The result of the pilot proved the kiosk to be an ideal self-service checkout and more than satisfied Hesburger: even under challenging lighting conditions, the touchscreen presents Frendy's intuitive ordering software clearly, with high contrast and very easy to read. Furthermore, the terminal enables all guests to serve themselves equally - regardless of age, size or physical limitations.

We are delighted that our FLEX 21.5 will offer guests a barrier-free, convenient and fast ordering experience in other Hesburger restaurants in the future.

The FLEX21.5 is the second POLYTOUCH® terminal that Hesburger has used as a self-service kiosk in its restaurants. The POLYTOUCH® PASSPORT 32 has already been optimizing the Finnish fast food provider's processes for several years in the Baltic States and more recently in Romania.