SERVICE Pyramid Care

Whether Standard or Extended:

Fast and competent support for emergencies - tailor-made!

Hotline

To the helpdesk portal Service packages

Pyramid Care Program You benefit from our support services:

Our technical customer service consists of 6 proven in-house experts who can be contacted by e-mail and telephone as well as via the Pyramid helpdesk portal.

Since knowledge is based on experience, the team includes long-serving employees. They have grown with the AKHET® and POLYTOUCH® brands and know every product inside out.

Young colleagues who have completed their training at Pyramid complete the team. In 2017, the best trainee in Germany in the field of "IT specialist - system integration" emerged from our company.

Every ticket is processed within 2 hours of receipt at the latest. You can use the Pyramid helpdesk portal to quickly and easily find out about the processing status of your ticket at any time, change it or send a message to the support colleague responsible.

And best of all: Pyramid Care Standard covers the entire product life cycle, i.e. our support team will assist you with your questions and concerns even after the warranty period has expired.

We are here for you!

  • We are here for you

    You will receive support from our in-house team of experts at all times!

  • Response time of 2h

    We will get back to you within 2 hours of the ticket opening during business hours.

  • 12 months warranty

    Warranty extension of up to 60 months possible.

  • Pyramid Helpdesk Portal

    For ticket creation and ticket tracking. Available 24/7!

    To the portal

  • Unlimited E-Mail & Telephone Support even after warranty ends!

    MON - FRI: from 8 AM to 5 PM (CET)

    +49207614514870 support@pyramid.de

Support packages

Do you value the fastest possible replacement and professional on-site service? Then we have support packages available for you that add valuable services to Pyramid Care Standard. Tailor-made support for your use case: in Germany, Europe or overseas. Do you have questions about the packages? Then use the contact form at the bottom of the page. We will be happy to advise you!

KEY FEATURES

Advance exchange component

Advance exchange system

Express on the day of receipt*

On-site service

Free return shipment

  • Bronze

    Advance component replacement

  • Silver

    Advance component replacement + on-site service

  • Gold

    Advance system replacement

* Ticket receipt by 15:00 (CET)

  • D. Floetotto

    Diebold Nixdorf

    "We have been working successfully and trustingly with Pyramid for a good 6 years. Pyramid is a reliable partner that provides high-quality services for our customers. The friendliness and excellent availability of the support staff deserve special mention. The fast response times to inquiries are also exemplary."

  • Thomas Blumoer

    genua

    "We can look back on an almost 20-year business relationship with Pyramid . As an employee in the hardware complaints department, I greatly appreciate the reliability and response times, which often exceed the agreed levels. Every possible support is always provided by Pyramid . It gives me a good feeling to have a reliable partner at my side."

  • Marielle Mede

    swyx - enreach

    "We have been a customer of Pyramid since 2015. The few times we have had to use their customer service, the component replacement and on-site service have been excellent. We are very satisfied with the response time and unbureaucratic handling. Pyramid is very fast and the cooperation is perfect!"

Do you have any questions? We are here for you!

Consent(required)

Your contact person:

Maximilian Rischau, Serena Liu, Ömer Gören